4.8
Based on 33 reviews
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Daniel Hay
1 month ago
Our experience with Varli has been extremely disappointing. Our experience is as follows.
The process started well, we were excited during the selection stage, choosing our tiles, fittings and fixtures. However, at practical completion the issues arose. We discovered that what was installed did not match our selections documented by Varli or the selections we chose and paid for. We are now left with fittings and fixtures that we never approved or selected, and despite raising this issue, Varli has refused to replace them with what was originally agreed upon and invoiced for.
In our opinion there has been a number of workmanship issues, and in our opinion a few items still not rectified to an acceptable standard including:
- Our custom-made main bathroom vanity was drilled incorrectly, and instead of replacing it, we were simply told, “Don’t worry, we’ll cover it up.”
- Tap wear was loose and still remains loose, blanking caps missing on practical completion, we also had a blocked drain on handover.
- Our custom ensuite vanity was installed with a large chip and this remains.
- The drawers aren’t aligned on the vanity, with a noticeable mismatch.
- Our grout began cracking on all walls within one month of completion.
- Our mirror door cabinet is out of adjustment, doesn’t stay open, swings shut.
- Roofing insulation was not put back in place, just thrown to the side in the ceiling.
To make matters worse, at practical completion any workmanship issues identified that we felt didn’t meet an acceptable standard of a qualified tradesman were met with denial and an argumentative attitude. Rather than acknowledging obvious issues, Josh repeatedly dismissed our concerns and acted as though the defects didn’t exist.
When quoting the job, we explained exactly what we wanted: bath style, type of toilet, frameless shower screen. None of these came within budget. None of these items deviated from what we said we originally wanted, and all went over the allowance given by Varli. The allowances given in Varli’s quote in our opinion are very slim and often unachievable. We even went to the recommended business for the stone offcuts and still went well over the allowance set by Varli.
Throughout the process, we felt Varli demonstrated a lack of attention to detail, accountability and ownership of their mistakes. Josh, the owner, often showed rude, argumentative and agitated behaviour in his dealings with us, even after documenting this in email to Varli the same behaviour continued. We also received multiple sarcastic emails in response to reasonable and genuine concerns we raised about the build. These issues were raised during the process via email and brushed off with no change in behaviour.
Unfortunately, our experience has left us with little confidence in Varli’s customer service or workmanship. In our opinion Varli have failed to meet a reasonable standard and has refused to rectify obvious issues that we feel are the result of their own errors.
Based on our experience, I would not recommend Varli. I hope people see value in this review of our personal experience and take caution in engaging Varli.
A careful selection of photos has been added to this review that in our opinion represents relevant workmanship and quality issues that arose during and at completion of the renovation.
I have been contacted by Josh from Varli to edit my original review, so for the avoidance of doubt this review is a reflection of our own personal experience with working with Varli.
Deborah Tosh
3 months ago
Professional service throughout the project starting with the removal of the old kitchen to the installation of the new one. Floors were protected during the construction, and the team members were well informed, polite and excellent in their workmanship. We are very pleased with the end result. Thank you Varli Building
Jacob Micheal
3 months ago
Excellent craftsmanship and top-notch customer service. They made the entire home-building process stress-free and enjoyable.
Kym
5 months ago
We have just renovated our whole house with Varli and we couldn’t be happier! From the first time we met Josh, when he came over to give us a quote, we felt so at ease. He really listened to what we were after and gave us suggestions about how we could achieve what we wanted within our budget.
Alyce was phenomenal in helping us with design decisions. We had no idea where to start, and she held our hand the whole way through. The finished product is even better than we dreamed it could be.
The whole process was stress-free, and the communication from Varli was great. We even had a few unexpected issues pop up early on, including holes in the roof, asbestos and our hot water system deciding to die, but Josh and the team handled everything professionally and kept us informed every step of the way. Everything ran to schedule, and all the tradies and professionals involved produced work of the highest quality.
We would recommend Varli in a heartbeat to everyone!! We finally have a home we’re proud to show off and can’t wait to have family and friends over.
Peter Anderson
8 months ago
We are thoroughly delighted with our bathroom renovation, recently completed by the amazing team at Varli Building. The Varli Team were consistently professional. Despite some challenging body corp requirements and some interesting older apartment building quirks, Josh, Alyce and their staff remained dedicated to our project. They came up with alternatives that were creative, functional and compliant. My wife and I were first time apartment renovators so we were very grateful that the Team guided and informed us throughout the planning and execution phases. Varli provided great advice, exceptional skills and positive energy. We would highly recommend Varli Building to other apartment renovators.
Megan Blower
11 months ago
Varli Building exceeded expectations for our bathroom and laundry renovation. Fantastic communication was experienced from the quotation stage to the finish. Josh provided practical ideas which considered the existing structure of our home during the quotation stage. Alyce ensured the project ran smoothly with efficient communcation. Varli Buiding have a wonderful team from administration to trades. All contact with the team was friendly, responsive and efficient. We are ecstatic with the renovation to our home and highly recommend Varli Building. Megan & Steve
Olivia Ross
11 months ago
We had the best experience with Varli Building from start to finish, with the end result being a renovation that we are truly in love with! We felt extremely well supported with decision making and loved the clear and transparent processes that Varli have in place. The entire team were both professional and friendly, which was greatly appreciated at a time that we were expecting to be stressful and yet wasn’t with Varli. We were also exceptionally happy that our renovation was completed on time and that at all times we were able to trust that Varli were going to deliver exactly what they commit to delivering! Varli will be the only company we ring again in the future for renovation works!
Fay Lewis
1 year ago
Thank you so much to Varli Building for the great renovations of my 2 bathrooms at Carmel by the Sea. Varli were very easy to work with and completed the renovation on time. I would happily recommend them to anyone wanting a high quality renovation.
Nathan Moore
1 year ago
Josh, Alyce and the team at Varli have been a pleasure to work with. From our first meeting we felt comfortable with their professionalism and this has not waivered throughout our apartment renovation project at Main Beach. Their assistance throughout the planning stage made the project itself a straightforward exercise and allowed a complete 'trust' relationship to exist. The team delivered an outstanding result and we would not hesitate to recommend them to anyone considering a renovation.
Aydan Mullin
1 year ago
The team at Varli were fantastic throughout our renovation. They have the whole process down pat, from coordinating trades to sourcing suppliers. This was our first major renovation, which can be challenging to navigate, but they made everything easy and stress-free.
We did a full internal renovation of our home, and they completed it in a short timeframe, just a couple of months, which really exceeded our expectations. The finishes were of a very high standard, reflecting the quality of their trade connections. We absolutely love our renovated home; it looks stunning, all thanks to the team at Varli.